Lawn Maintenance FAQ's

1. When does this contract begin and finish? Lawn Care Service will begin approximately mid-April (or when contract is signed) and continue until approximately mid-October.
2. I didn’t receive lawn service every week this month so why am I still being charged the full monthly rate? Your quoted rate remains the same throughout the length of the contract each month and is not dependant on the number of visits per month. Even months that include 5 weeks of mowing remain at the quoted rate.
3. What other services are included in this contract? Only services described within the “Services Included” section of the contract are included. Services such as Weeding, Fertilizing, Watering, Planting, Mulching, Hedge trimming, Pruning, etc…are happily provided upon your request at an additional charge.
4. What happens if it’s raining? In some cases we may be able to rearrange our schedule to come out the day or two before or after. In other cases we may have to skip the week completely and resume service the next week.
5. What happens in a dry period? We will determine if service is necessary upon our visit. We may rearrange or skip your service call completely until your next visit.
6. Is leaf pick-up included in this contract? No. You will need to schedule a Fall Clean-up to have the leaves removed. In fact, Service may stop early if no Fall Clean- up is scheduled.
7. Can I pick the day of the week you provide service? No. Scheduling reflects many factors and is generated by a computer.
8. Does this contract include any other mowing besides regularly scheduled ones? No. If you need a freshly cut lawn for a party or function, please call and request it. Your regular cost will apply in addition to any premiums.
9. Will you move my newspaper, trashcan, kid’s toys. For best results, please keep the area clear. Quality of service cannot be guaranteed otherwise.
10. Can I leave my dog/pet outside? Yes. However we cannot guarantee its safety or confinement. For best results, keep pets inside while service is performed. Owners are responsible for escaped pets.
11. What else can I do to maximize my Lawn Maintenance investment? Power raking, De-thatching, Aeration, Fertilizing and Over-seeding are great ways to get the most out of a weekly program.
12. I don’t like you anymore. Can I cancel? Yes. You must call or send request by mail. All outstanding charges are due immediately.
    (This questions has been asked but not frequently!)
13. To whom do I direct a question or comment? Please call Ken at 508-561-9940 anytime.

Snow Plowing FAQ's

1. What is included in your service? Expert Snowplowing
2. What is not included in your service? Shoveling, sanding, salting, re-plows, touch-ups, use of other equipment including to move snow banks/piles, auto recovery/towing, jumpstarting. Arrangements can be made for these services.
3. Do I have to worry about you showing up when it snows? No. By agreeing (verbally or written), we will provide service automatically as stated in the description of each service.
4. Do I need to mark my driveway? For customers who confirm seasonal service before Thanksgiving, we will install markers at no charge.
5. Will you move my newspaper, trashcan or kid’s toys. Unlikely. For best results, please keep the area clear. Quality of service cannot be guaranteed otherwise.
6. My car is parked in the driveway and I can’t make it up the hill. What happens? We will do our best to plow around or up to the car or obstruction. We can coordinate our timing with the moving of your car if you call ahead.
7. You just plowed. I have snow in front of my garage or walkway. Will you re-plow? No. We carefully plow as close as we can to your garage or walkway.
8. You just plowed. My driveway still is slippery or has ice. Will you re-plow? No. Snowplowing service covers snowplowing only. It is your responsibility to manage slippery/icy conditions. Salting is available at an additional cost
9. You just plowed. There is still a thin layer of snow in some spots. Will you re-plow? Ken Kauzens Landscaping can not/will not guarantee bare pavement after plowing. We do our best to expose driveway surfaces.
10. Can you move the snow piles/banks so I can park, turn around or see better? Yes, at an additional charge. We do our best to manage the piles/banks through out the season to avoid this, however sometimes it may become necessary.
11. Do you offer seasonal or monthly contracts? Not at this time. You may choose to prepay your base charge to help eliminate paperwork and better manage your budget.
12. Do you repair landscape damage? Yes, for our year round customers. We do our very best to avoid damage, however, you should expect a little clean up in the spring.
13. There are scrapes, chips, or peeling on my driveway. Will you fix it? Ken Kauzens Landscaping will not be responsible for any wear and tear on asphalt, concrete, stone or any other type of driveway surface. Wear and tear or damage includes but not limited to: scratches, scrapes, topcoat sealer peeling, and driveway cracking or fragmenting.
14. Is there anything else I should know? Ken Kauzens Landscaping will not assume any responsibility for slippery or unsafe conditions. Use of plowed, shoveled, or salted areas is at your own risk.
15. I don’t like you anymore. Can I cancel? Yes. You must call or send request by mail. All outstanding charges due immediately.
16. To whom do I direct a question and/or a comment? Please call Ken at 508-561-9940 anytime.
17. Will I still receive a charge if I shovel my driveway after you have already plowed? Yes. For maximum value let our trucks make additional visits. One we have started service you will be charged a minimum of one base rate.
18. When does the season start and end? Snowplowing service starts at the first snowfall, ends at the last snowfall.